Implementing quality: a practical guide to tools and techniques : enabling the power of operational excellence
The methodology of implementing a quality management and improvement programme can be varied. The programme is likely to have a different name or label, such a TQM ( total quality management), six sigma, learn sigma, BPR (business process re-engineering) or operational excellence
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Australia
Thomson
2004
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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