APA aipamena

Gibson-Odgers, P. (2008). The world of customer service. Mason, Ohio: Thomson.

Chicago Style aipamena

Gibson-Odgers, Pattie. The World of Customer Service. Mason, Ohio: Thomson, 2008.

MLA aipamena

Gibson-Odgers, Pattie. The World of Customer Service. Mason, Ohio: Thomson, 2008.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.