The world of customer service

For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this p...

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Библиографические подробности
Главный автор: Gibson-Odgers, Pattie
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Язык:Undetermined
Опубликовано: Mason, Ohio Thomson 2008
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ