The world of customer service

For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this p...

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Detalhes bibliográficos
Autor principal: Gibson-Odgers, Pattie
Formato: Livro
Idioma:Undetermined
Publicado em: Mason, Ohio Thomson 2008
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