Kerber, R. L. (2007). Strategic product creation: Deliver customer satisfaction from every level of your company. New York: McGraw-Hill.
Čikaški stil citiranjaKerber, Ronald L. Strategic Product Creation: Deliver Customer Satisfaction From Every Level of Your Company. New York: McGraw-Hill, 2007.
MLA način citiranjaKerber, Ronald L. Strategic Product Creation: Deliver Customer Satisfaction From Every Level of Your Company. New York: McGraw-Hill, 2007.
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