(2005). Loyalty myths: Hyped strategies that will put you out of business-- and proven tactics that really work. New Jersey: John Wiley & Sons.
Chicago-стиль цитированияLoyalty Myths: Hyped Strategies That Will Put You Out of Business-- and Proven Tactics That Really Work. New Jersey: John Wiley & Sons, 2005.
MLA-цитированиеLoyalty Myths: Hyped Strategies That Will Put You Out of Business-- and Proven Tactics That Really Work. New Jersey: John Wiley & Sons, 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.