(2005). Loyalty myths: Hyped strategies that will put you out of business-- and proven tactics that really work. New Jersey: John Wiley & Sons.
استشهاد بنمط شيكاغوLoyalty Myths: Hyped Strategies That Will Put You Out of Business-- and Proven Tactics That Really Work. New Jersey: John Wiley & Sons, 2005.
MLA استشهادLoyalty Myths: Hyped Strategies That Will Put You Out of Business-- and Proven Tactics That Really Work. New Jersey: John Wiley & Sons, 2005.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.