Fitzsimmons, J. A. (2008). Service management: Operations, strategy, and information technology. Boston: McGraw-Hill.
シカゴスタイル引用形Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill, 2008.
MLA引用形式Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill, 2008.
警告: この引用は必ずしも正確ではありません.