APA način citiranja

Fitzsimmons, J. A. (2008). Service management: Operations, strategy, and information technology. Boston: McGraw-Hill.

Čikaški stil citiranja

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill, 2008.

MLA način citiranja

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill, 2008.

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