APA Citatie

Fitzsimmons, J. A. (2008). Service management: Operations, strategy, and information technology. Boston: McGraw-Hill.

Chicago Style citaat

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill, 2008.

MLA citatie

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill, 2008.

Let op: Deze citaties zijn niet altijd 100% accuraat.