Service management : Operations, strategy, and information technology
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the mar...
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| Format: | Knjiga |
| Jezik: | Undetermined |
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Boston
McGraw-Hill
2008
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| Teme: | |
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