Style de citation APA

Sharp, D. E. (2003). Call Center Operation: Design, operation, and maintenance. Amsterdam: Digital Press.

Style de citation Chicago

Sharp, Duane E. Call Center Operation: Design, Operation, and Maintenance. Amsterdam: Digital Press, 2003.

Style de citation MLA

Sharp, Duane E. Call Center Operation: Design, Operation, and Maintenance. Amsterdam: Digital Press, 2003.

Attention : ces citations peuvent ne pas être correctes à 100%.