Cita APA

Bligh, P. (2004). CRM unplugged: Releasing CRM’s strategic value. Hoboken, N.J: Wiley.

Chicago Style Citation

Bligh, Philip. CRM Unplugged: Releasing CRM’s Strategic Value. Hoboken, N.J: Wiley, 2004.

Cita MLA

Bligh, Philip. CRM Unplugged: Releasing CRM’s Strategic Value. Hoboken, N.J: Wiley, 2004.

Atenció: Aquestes cites poden no estar 100% correctes.