एपीए उद्धरण

Bligh, P. (2004). CRM unplugged: Releasing CRM’s strategic value. Hoboken, N.J: Wiley.

शिकागो स्टाइल उद्धरण

Bligh, Philip. CRM Unplugged: Releasing CRM’s Strategic Value. Hoboken, N.J: Wiley, 2004.

एमएलए उद्धरण

Bligh, Philip. CRM Unplugged: Releasing CRM’s Strategic Value. Hoboken, N.J: Wiley, 2004.