Bligh, P. (2004). CRM unplugged: Releasing CRM’s strategic value. Hoboken, N.J: Wiley.
Trích dẫn kiểu ChicagoBligh, Philip. CRM Unplugged: Releasing CRM’s Strategic Value. Hoboken, N.J: Wiley, 2004.
MLA CitationBligh, Philip. CRM Unplugged: Releasing CRM’s Strategic Value. Hoboken, N.J: Wiley, 2004.
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