APA Citation

Yang, K. (2008). Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Chicago Style Citation

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

MLA Citation

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

Warning: These citations may not always be 100% accurate.