APA aipamena

Yang, K. (2008). Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Chicago Style aipamena

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

MLA aipamena

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.