APA ציטוט

Yang, K. (2008). Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Trích dẫn kiểu Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

ציטוט MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.