APA Citatie

Yang, K. (2008). Voice of the customer: Capture and analysis. New York: McGraw-Hill.

Chicago Style citaat

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

MLA citatie

Yang, Kai. Voice of the Customer: Capture and Analysis. New York: McGraw-Hill, 2008.

Let op: Deze citaties zijn niet altijd 100% accuraat.