Voice of the customer : capture and analysis

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

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Bibliografske podrobnosti
Glavni avtor:	Yang, Kai
Format:	Knjiga
Jezik:	Undetermined
Izdano:	New York McGraw-Hill 2008
Teme:	Quality control,Production management,Six sigma (Quality control standard),Quản lý chất lượng sản phẩm,Tiêu chuẩn quản lý chất lượng sản phẩm Statistical methods,Statistical method
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Voice of the customer : capture and analysis

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