Garding, S. (2015). Complaint management and channel choice: An analysis of customer perceptions. Cham: Springer.
Čikaški stil citiranjaGarding, Stefan. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Cham: Springer, 2015.
MLA način citiranjaGarding, Stefan. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Cham: Springer, 2015.
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