APA ציטוט

Garding, S. (2015). Complaint management and channel choice: An analysis of customer perceptions. Cham: Springer.

Trích dẫn kiểu Chicago

Garding, Stefan. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Cham: Springer, 2015.

ציטוט MLA

Garding, Stefan. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Cham: Springer, 2015.