Lucas, R. W. (2005). Customer service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill.
Chicago Style CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill, 2005.
Cita MLALucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill, 2005.
Atenció: Aquestes cites poden no estar 100% correctes.