APA Цитирование

Lucas, R. W. (2005). Customer service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill.

Chicago-стиль цитирования

Lucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill, 2005.

MLA-цитирование

Lucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill, 2005.

Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.