Citação norma APA

Lucas, R. W. (2005). Customer service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill.

Citação norma Chicago

Lucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill, 2005.

Citação norma MLA

Lucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. New York: McGraw - Hill, 2005.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.