Customer service : Building Successful Skills for the Twenty-First Century

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

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主要作者: Lucas, Robert W.
格式: 图书
语言:Undetermined
出版: New York McGraw - Hill 2005
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ