Tenner, A. R. (1992). Total quality management: Three steps to continuous improvement. Reading, Mass: Addison-Wesley.
استشهاد بنمط شيكاغوTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
MLA استشهادTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.