Tenner, A. R. (1992). Total quality management: Three steps to continuous improvement. Reading, Mass: Addison-Wesley.
शिकागो स्टाइल उद्धरणTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
एमएलए उद्धरणTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.