Tenner, A. R. (1992). Total quality management: Three steps to continuous improvement. Reading, Mass: Addison-Wesley.
Trích dẫn kiểu ChicagoTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
MLA引文Tenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
警告:這些引文格式不一定是100%准確.