Tenner, A. R. (1992). Total quality management: Three steps to continuous improvement. Reading, Mass: Addison-Wesley.
Chicago Style citaatTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
MLA citatieTenner, Arthur R. Total Quality Management: Three Steps to Continuous Improvement. Reading, Mass: Addison-Wesley, 1992.
Let op: Deze citaties zijn niet altijd 100% accuraat.