George, S. (1994). Total quality management: Strategies and techniques proven at today's most successful companies. New York: Wiley.
Chicago-tyylinen lähdeviittausGeorge, Stephen. Total Quality Management: Strategies and Techniques Proven At Today's Most Successful Companies. New York: Wiley, 1994.
MLA-viiteGeorge, Stephen. Total Quality Management: Strategies and Techniques Proven At Today's Most Successful Companies. New York: Wiley, 1994.
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