Frei, F. X. (2012). Uncommon service: How to win by putting customers at the core of your business. Boston, Massachusetts: Harvard Business Review Press.
Citação norma ChicagoFrei, Frances X. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Massachusetts: Harvard Business Review Press, 2012.
Citação norma MLAFrei, Frances X. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Massachusetts: Harvard Business Review Press, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.