Creech, B. (1994). The five pillars of TQM: How to make total quality management work for you. New York: Truman Talley Books/Dutton.
Style de citation ChicagoCreech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Dutton, 1994.
Style de citation MLACreech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Dutton, 1994.
Attention : ces citations peuvent ne pas être correctes à 100%.