Creech, B. (1994). The five pillars of TQM: How to make total quality management work for you. New York: Truman Talley Books/Dutton.
Citación estilo ChicagoCreech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Dutton, 1994.
Cita MLACreech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York: Truman Talley Books/Dutton, 1994.
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