The five pillars of TQM : how to make total quality management work for you
Creech, a retired U.S. Air Force general, argues persuasively that in order to remain competitive and combat Japanese incursions into U.S. markets, corporate America must adopt the five principles of total quality management (TQM): product, process, organization, leadership and commitment. In this s...
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| Format: | Book |
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New York
Truman Talley Books/Dutton
1994
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| Institutions: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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