APA ציטוט

McCarthy, D. G. (1997). The loyalty link: How loyal employees create loyal customers. New York: Wiley.

Trích dẫn kiểu Chicago

McCarthy, Dennis G. The Loyalty Link: How Loyal Employees Create Loyal Customers. New York: Wiley, 1997.

ציטוט MLA

McCarthy, Dennis G. The Loyalty Link: How Loyal Employees Create Loyal Customers. New York: Wiley, 1997.