McCarthy, D. G. (1997). The loyalty link: How loyal employees create loyal customers. New York: Wiley.
Trích dẫn kiểu ChicagoMcCarthy, Dennis G. The Loyalty Link: How Loyal Employees Create Loyal Customers. New York: Wiley, 1997.
Deismireacht MLAMcCarthy, Dennis G. The Loyalty Link: How Loyal Employees Create Loyal Customers. New York: Wiley, 1997.
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