The loyalty link : How loyal employees create loyal customers

類似資料

• The
  著者:: Reichheld, Frederick F.
• The service profit chain :
  著者:: Heskett, James L.
  出版事項: (1997)
• The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
  著者:: Köcher, Sören
  出版事項: (2015)
• Research on customer experience and customer loyalty in E-retailing
  著者:: Ngo, Thi Khue Thu, 等
  出版事項: (2024)
• Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
  著者:: Tran, Thien Vu, 等
  出版事項: (2025)