Citação norma APA

Weber, K., & Sparks, B. The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting.

Citação norma Chicago

Weber, Karin., và Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.

Citação norma MLA

Weber, Karin., và Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.