Weber, K., & Sparks, B. The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting.
シカゴスタイル引用形Weber, Karin., , Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.
MLA引用形式Weber, Karin., , Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.
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