Weber, K., & Sparks, B. The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting.
Chicago Style citaatWeber, Karin., en Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.
MLA citatieWeber, Karin., en Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.
Let op: Deze citaties zijn niet altijd 100% accuraat.