APA Citatie

Weber, K., & Sparks, B. The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting.

Chicago Style citaat

Weber, Karin., en Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.

MLA citatie

Weber, Karin., en Beverley Sparks. The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting.