APA-viite

Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.

Chicago-tyylinen lähdeviittaus

Noone, Breffni M., ja Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.

MLA-viite

Noone, Breffni M., ja Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.

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