Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.
استشهاد بنمط شيكاغوNoone, Breffni M., و Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
MLA استشهادNoone, Breffni M., و Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.