Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.

Noone, Breffni M., و Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.

Noone, Breffni M., و Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.