Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.
Chicago-стиль цитированияNoone, Breffni M., và Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
MLA-цитированиеNoone, Breffni M., và Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.