Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.
Trích dẫn kiểu ChicagoNoone, Breffni M., và Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
MLA CitationNoone, Breffni M., và Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
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