Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.
Citação norma ChicagoNoone, Breffni M., e Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
Citação norma MLANoone, Breffni M., e Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.