APA Citatie

Noone, B. M., & Lee, C. H. Hotel overbooking: The effect of overcompensation on customers' reactions to denied service.

Chicago Style citaat

Noone, Breffni M., en Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.

MLA citatie

Noone, Breffni M., en Chung Hun Lee. Hotel Overbooking: The Effect of Overcompensation On Customers' Reactions to Denied Service.

Let op: Deze citaties zijn niet altijd 100% accuraat.