Swanson, S. R., & Hsu, M. K. The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry.
Trích dẫn kiểu ChicagoSwanson, Scott R., và Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.
MLA引文Swanson, Scott R., và Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.
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