APA citiranje

Swanson, S. R., & Hsu, M. K. The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry.

Trích dẫn kiểu Chicago

Swanson, Scott R., và Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.

MLA citiranje

Swanson, Scott R., và Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.