Citazione APA

Swanson, S. R., & Hsu, M. K. The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry.

Stile di citazione Chicago

Swanson, Scott R., e Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.

Citazione MLA

Swanson, Scott R., e Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.