Swanson, S. R., & Hsu, M. K. The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry.
Citação norma ChicagoSwanson, Scott R., và Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.
Citação norma MLASwanson, Scott R., và Maxwell K. Hsu. The Effect of Recovery Locus Attributions and Service Failure Severity On Word-of-mouth and Repurchase Behaviors in the Hospitality Industry.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.