The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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Bibliografski detalji
Glavni autor:	Swanson, Scott R.
Daljnji autori:	Hsu, Maxwell K.
Format:	Članak
Jezik:	English
Teme:	Consumer behavior Marketing Service recovery
Oznake:	Dodaj oznaku Bez oznaka, Budi prvi tko označuje ovaj zapis!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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