Fisk, R. P., & Grove, S. J. (2014). Services marketing: An interactive approach. Mason, OH: Cengage.
Trích dẫn kiểu ChicagoFisk, Raymond P., và Stephen J. Grove. Services Marketing: An Interactive Approach. Mason, OH: Cengage, 2014.
Deismireacht MLAFisk, Raymond P., và Stephen J. Grove. Services Marketing: An Interactive Approach. Mason, OH: Cengage, 2014.
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