एपीए उद्धरण

Bateson, J. E. G., & Hoffman, K. D. (2011). Services marketing. South-Western: Cengage.

शिकागो स्टाइल उद्धरण

Bateson, John E. G., और K. Douglas Hoffman. Services Marketing. South-Western: Cengage, 2011.

एमएलए उद्धरण

Bateson, John E. G., और K. Douglas Hoffman. Services Marketing. South-Western: Cengage, 2011.