APA način citiranja

Byham, W. C., & Crew, R. (1997). Dazzling your customers through service. Bridgeville, Pa: DDI Press.

Čikaški stil citiranja

Byham, William C., i Ray Crew. Dazzling Your Customers Through Service. Bridgeville, Pa: DDI Press, 1997.

MLA način citiranja

Byham, William C., i Ray Crew. Dazzling Your Customers Through Service. Bridgeville, Pa: DDI Press, 1997.

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