Dazzling your customers through service

Includes bibliographical references (p. 134-135).; Quỹ Châu Á

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Bibliographic Details
Main Author: Byham, William C
Other Authors: Crew, Ray
Format: Book
Language:Undetermined
Published: Bridgeville, Pa. DDI Press c1997
Subjects:
Online Access:http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=34810
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Institutions: Trung tâm Học liệu Trường Đại học Thủ Dầu Một