Reider, R. (2012). Expanding Customer Service as a Profit Center: Striving for Excellence and Competitive Advantage. Business Expert Press.
シカゴスタイル引用形Reider, Rob. Expanding Customer Service As a Profit Center: Striving for Excellence and Competitive Advantage. Business Expert Press, 2012.
MLA引用形式Reider, Rob. Expanding Customer Service As a Profit Center: Striving for Excellence and Competitive Advantage. Business Expert Press, 2012.
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