Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Boston, Mass.: Harvard Business Review Press.
シカゴスタイル引用形Frei, Frances., , Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
MLA引用形式Frei, Frances., , Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
警告: この引用は必ずしも正確ではありません.