Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Boston, Mass.: Harvard Business Review Press.
Trích dẫn kiểu ChicagoFrei, Frances., và Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
MLA引文Frei, Frances., và Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
警告：這些引文格式不一定是100％准確.