Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Boston, Mass.: Harvard Business Review Press.
Chicago Style CitationFrei, Frances., and Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
MLA CitationFrei, Frances., and Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
Warning: These citations may not always be 100% accurate.