Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Boston, Mass.: Harvard Business Review Press.
Styl cytowania ChicagoFrei, Frances., i Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
Styl cytowania MLAFrei, Frances., i Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
Uwaga: Te cytaty mogą odróżniać się od wytycznej twojego fakultetu..