Frei, F., & Morriss, A. (2012). Uncommon service: How to win by putting customers at the core of your business. Boston, Mass.: Harvard Business Review Press.
Style de citation ChicagoFrei, Frances., et Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
Style de citation MLAFrei, Frances., et Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass.: Harvard Business Review Press, 2012.
Attention : ces citations peuvent ne pas être correctes à 100%.