Citação norma APA

Harvard Business Review. (2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution, Harvard Business School. Boston: Harvard Business Review Press.

Citação norma Chicago

Harvard Business Review. Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution, Harvard Business School. Boston: Harvard Business Review Press, 2016.

Citação norma MLA

Harvard Business Review. Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution, Harvard Business School. Boston: Harvard Business Review Press, 2016.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.