Harvard Business Review. (2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution, Harvard Business School. Boston: Harvard Business Review Press.
Čikaški stil citiranjaHarvard Business Review. Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution, Harvard Business School. Boston: Harvard Business Review Press, 2016.
MLA način citiranjaHarvard Business Review. Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution, Harvard Business School. Boston: Harvard Business Review Press, 2016.
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