Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston :
Harvard Business Review Press,
2016.
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| Series: | 20-minute manager series
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| Subjects: | |
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| Institutions: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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