Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business School.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.Difficult Conversations walks you...

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Главный автор: Harvard Business Review
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Язык:English
Опубликовано: Boston : Harvard Business Review Press, 2016.
Серии:20-minute manager series
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