Can you hear me? : how to connect with people in a virtual world /
Communicating virtually is cool, useful, and becoming more universal every day. But the actual communication is often quite bad. Indeed, everyone agrees that the quality of human connection we feel in virtual meetings, email, and other forms of virtual communication is awful. Worse than boring, virt...
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| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Boston, Massachusetts :
Harvard Business Review Press,
2018
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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Tabla de Contenidos:
- Prologue: Is this thing on?
- Introduction: We're more connected than ever, so why do I feel so alone?
- Part One. The five basic problems with virtual communications: The lack of feedback: where's the emotional clarity?
- The lack of empathy: where's the consistency?
- The lack of control: for better or for worse, your life online is public
- The lack of emotion: can you make me care?
- The lack of connection and commitment: anyone here from Dubuque?
- Part Two. Specific techniques for specific digital channels: Email, email alternatives, and texting
- The conference call
- The webinar
- The chat session
- Sales.