Zeithaml Valarie A, Bitner Mary Jo, & Gremler Dwayne D. (2005). Services Marketing. American: McGraw -Hill.
Chicago Style citaatZeithaml Valarie A, Bitner Mary Jo, en Gremler Dwayne D. Services Marketing. American: McGraw -Hill, 2005.
MLA citatieZeithaml Valarie A, Bitner Mary Jo, en Gremler Dwayne D. Services Marketing. American: McGraw -Hill, 2005.
Let op: Deze citaties zijn niet altijd 100% accuraat.