APA Citatie

Zeithaml Valarie A, Bitner Mary Jo, & Gremler Dwayne D. (2005). Services Marketing. American: McGraw -Hill.

Chicago Style citaat

Zeithaml Valarie A, Bitner Mary Jo, en Gremler Dwayne D. Services Marketing. American: McGraw -Hill, 2005.

MLA citatie

Zeithaml Valarie A, Bitner Mary Jo, en Gremler Dwayne D. Services Marketing. American: McGraw -Hill, 2005.

Let op: Deze citaties zijn niet altijd 100% accuraat.