Services Marketing /

Services Marketing, 4/e, by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework the structure of the text offers part openers that sequentially build the model ga...

Disgrifiad llawn

Wedi'i Gadw mewn:
Manylion Llyfryddiaeth
Prif Awdur: Zeithaml Valarie A
Awduron Eraill: Bitner Mary Jo, Gremler Dwayne D
Fformat: Llyfr
Iaith:Vietnamese
Cyhoeddwyd: American : McGraw -Hill , 2005
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