APA Alıntı

Fitzsimmons James A, & Fitzsimmons Mona J. (2010). Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education.

Chicago Stili Alıntı

Fitzsimmons James A, ve Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.

MLA Alıntı

Fitzsimmons James A, ve Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.

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