Fitzsimmons James A, & Fitzsimmons Mona J. (2010). Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education.
Trích dẫn kiểu ChicagoFitzsimmons James A, và Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.
Deismireacht MLAFitzsimmons James A, và Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.
Rabhadh: D'fhéadfadh nach mbeadh na deismireachtaí seo 100% cruinn i gcónaí.