APA Citation

Fitzsimmons James A, & Fitzsimmons Mona J. (2010). Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education.

Chicago Style Citation

Fitzsimmons James A, and Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.

MLA Citation

Fitzsimmons James A, and Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.

Warning: These citations may not always be 100% accurate.