Fitzsimmons James A, & Fitzsimmons Mona J. (2010). Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education.
शिकागो स्टाइल उद्धरणFitzsimmons James A, और Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.
एमएलए उद्धरणFitzsimmons James A, और Fitzsimmons Mona J. Service Management: Operations, Strategy, Information Technology. NewYork: Mc Graw Hill Technoloy Education, 2010.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.