APA način citiranja

Robinnette Scott, Brand Claire, & Lenz Vicki. (2000). Emotion Marketing: The Hallmark Way of Winning Customers for Life. American: McGraw -Hill.

Čikaški stil citiranja

Robinnette Scott, Brand Claire, i Lenz Vicki. Emotion Marketing: The Hallmark Way of Winning Customers for Life. American: McGraw -Hill, 2000.

MLA način citiranja

Robinnette Scott, Brand Claire, i Lenz Vicki. Emotion Marketing: The Hallmark Way of Winning Customers for Life. American: McGraw -Hill, 2000.