Baker, S., & Sue Baker; Pam Bradley; Jeremy Huyton. (2000). Principles of hotel front office operations. London,Melbourne: Cassell,Hospitality Press.
Citação norma ChicagoBaker, Sue, e Sue Baker; Pam Bradley; Jeremy Huyton. Principles of Hotel Front Office Operations. London,Melbourne: Cassell,Hospitality Press, 2000.
Citação norma MLABaker, Sue, e Sue Baker; Pam Bradley; Jeremy Huyton. Principles of Hotel Front Office Operations. London,Melbourne: Cassell,Hospitality Press, 2000.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.