APA aipamena

Stone, M., & Merlin Stone; Neil Woodcock; Liz Machtynger. (2000). Customer relationship marketing: Get to know your customers and win their loyalty. London: Kogan Page in association with Marketing magazine, repr. 2002.

Chicago Style aipamena

Stone, Merlin, và Merlin Stone; Neil Woodcock; Liz Machtynger. Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. London: Kogan Page in association with Marketing magazine, repr. 2002, 2000.

MLA aipamena

Stone, Merlin, và Merlin Stone; Neil Woodcock; Liz Machtynger. Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. London: Kogan Page in association with Marketing magazine, repr. 2002, 2000.