Christopher Lovelock. (2005). Services marketing in Asia: Managing people, technology, and strategy. Singapore,New York: Prentice Hall.
Trích dẫn kiểu ChicagoChristopher Lovelock. Services Marketing in Asia: Managing People, Technology, and Strategy. Singapore,New York: Prentice Hall, 2005.
Trích dẫn MLAChristopher Lovelock. Services Marketing in Asia: Managing People, Technology, and Strategy. Singapore,New York: Prentice Hall, 2005.
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