McKean, J., & John McKean. (2015). Customer's new voice: Extreme relevancy and experience through volunteered customer information. Hoboken, New Jersey: John Wiley & Sons, Inc.
Citação norma ChicagoMcKean, John, và John McKean. Customer's New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information. Hoboken, New Jersey: John Wiley & Sons, Inc, 2015.
Citação norma MLAMcKean, John, và John McKean. Customer's New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information. Hoboken, New Jersey: John Wiley & Sons, Inc, 2015.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.