Cita APA

Smart, R., & Roland Smart. (2016). The: Turning customer experience into your competitive advantage. Hoboken, New Jersey: Wiley.

Citación estilo Chicago

Smart, Roland, y Roland Smart. The: Turning Customer Experience Into Your Competitive Advantage. Hoboken, New Jersey: Wiley, 2016.

Cita MLA

Smart, Roland, y Roland Smart. The: Turning Customer Experience Into Your Competitive Advantage. Hoboken, New Jersey: Wiley, 2016.