APA aipamena

Smart, R., & Roland Smart. (2016). The: Turning customer experience into your competitive advantage. Hoboken, New Jersey: Wiley.

Chicago Style aipamena

Smart, Roland, và Roland Smart. The: Turning Customer Experience Into Your Competitive Advantage. Hoboken, New Jersey: Wiley, 2016.

MLA aipamena

Smart, Roland, và Roland Smart. The: Turning Customer Experience Into Your Competitive Advantage. Hoboken, New Jersey: Wiley, 2016.