APA način citiranja

Smart, R., & Roland Smart. (2016). The: Turning customer experience into your competitive advantage. Hoboken, New Jersey: Wiley.

Čikaški stil citiranja

Smart, Roland, i Roland Smart. The: Turning Customer Experience Into Your Competitive Advantage. Hoboken, New Jersey: Wiley, 2016.

MLA način citiranja

Smart, Roland, i Roland Smart. The: Turning Customer Experience Into Your Competitive Advantage. Hoboken, New Jersey: Wiley, 2016.

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