एपीए उद्धरण

Stratten, S., & Scott Stratten; Alison Kramer. (2014). Unselling: The new customer experience. Hoboken: Wiley.

शिकागो स्टाइल उद्धरण

Stratten, Scott, और Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.

एमएलए उद्धरण

Stratten, Scott, और Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.