Stratten, S., & Scott Stratten; Alison Kramer. (2014). Unselling: The new customer experience. Hoboken: Wiley.
Chicago Style CitationStratten, Scott, i Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
Cita MLAStratten, Scott, i Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
Atenció: Aquestes cites poden no estar 100% correctes.