APA aipamena

Stratten, S., & Scott Stratten; Alison Kramer. (2014). Unselling: The new customer experience. Hoboken: Wiley.

Chicago Style aipamena

Stratten, Scott, và Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.

MLA aipamena

Stratten, Scott, và Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.