Stratten, S., & Scott Stratten; Alison Kramer. (2014). Unselling: The new customer experience. Hoboken: Wiley.
シカゴスタイル引用形Stratten, Scott, , Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
MLA引用形式Stratten, Scott, , Scott Stratten; Alison Kramer. Unselling: The New Customer Experience. Hoboken: Wiley, 2014.
警告: この引用は必ずしも正確ではありません.