APA Citation

Reichheld, F. F., & Fred Reichheld with Rob Markey. The: How net promoter companies thrive in a customer-driven world. Boston, Mass: Harvard Business Press.

Trích dẫn kiểu Chicago

Reichheld, Frederick F., và Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.

MLA Citation

Reichheld, Frederick F., và Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.

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