Reichheld, F. F., & Fred Reichheld with Rob Markey. The: How net promoter companies thrive in a customer-driven world. Boston, Mass: Harvard Business Press.
शिकागो स्टाइल उद्धरणReichheld, Frederick F., और Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.
एमएलए उद्धरणReichheld, Frederick F., और Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.