Reichheld, F. F., & Fred Reichheld with Rob Markey. The: How net promoter companies thrive in a customer-driven world. Boston, Mass: Harvard Business Press.
Stile di citazione ChicagoReichheld, Frederick F., e Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.
Citazione MLAReichheld, Frederick F., e Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.