Reichheld, F. F., & Fred Reichheld with Rob Markey. The: How net promoter companies thrive in a customer-driven world. Boston, Mass: Harvard Business Press.
Chicago-стиль цитированияReichheld, Frederick F., và Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.
MLA-цитированиеReichheld, Frederick F., và Fred Reichheld with Rob Markey. The: How Net Promoter Companies Thrive in a Customer-driven World. Boston, Mass: Harvard Business Press.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.